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  • #16
    Originally posted by eAquaNature
    Dear Klaus.

    We have been waiting for our pumps since Nov '04 and it has been 5 months!!

    We last conversed on 20 April when you assured me that the tracking # will be given but till today I have yet to receive any email and your phone has been put on VOICE MAIL since 21 April.

    Kindly advise me what is the status now as the patience of our customers and myself are running real THIN now.

    Please advise us by reply via PM ASAP. Thank you.

    Edmund
    Singapore
    Dear Klaus

    Any news? Please reply via PM.

    Thank you.

    Comment


    • #17
      Originally posted by keigo
      Well ReefRockerLive, try waiting for 5-6 months and still never get your skimmer and eveytime you got a reply email saying it will ship next week. You will know how we feel.
      Did you ever get your skimmer keigo ?

      Comment


      • #18
        Originally posted by skeletor
        Did you ever get your skimmer keigo ?
        Hi Skeletor,

        NO!!!!! till now it's already 8 months... since last year Nov till now...

        I order a custom build CAR also dont need to take so long...

        I'm already piss off and tired of the game klaus is playing...
        My dealer is trying his best to contact him and he even try call him in front of me and all we hear is voice mail. And whenever he manage to get him he will give the same old story next week will ship out. And it seem like klaus promise of next week never come.

        And because of this, now at my country no body order RE product anymore cause everyone has given up either waiting or scare to be in the same sitution of waiting.. and BIG question of the kind of support you will get if any of your RE product become faulty.

        Now I'm also worry that if ever any of my Red dragorn or Bubble King Pump get faulty I can see a few thousand dollars fly out the windows and I'm not rich and don't earn so much that thousand dollar seem nothing to me, it's all hard earn money...and not just some 10 cent or 20 cent product.

        Last edited by keigo; 06-15-2005, 10:18 PM.
        ---------------------------
        180g 3 side Low Iron Glass, Lighting: ATI Power Module 10 x 80W KZ Coral Light (awiting for to mix with fiji purple), Return Pump: Red Dragon 12m3, Tunze WaveMaker:1x 6200, 3 x 6100 and 1 x 6060 + Multicontroller 7095, Bubble King 300 Internal, Deltec - PF 601S, Arctica Chiller 1/2HP, I~Zeo Reactor IZ-618

        BK 300 in actionhttp://smg.photobucket.com/albums/v5...IDEO_00003.flv

        Comment


        • #19
          Keigo,
          sorry to hear about your troubel, i dont know the whole story, so i can't say anything about it,
          as far as US customers, Gary got BK's and RD's in stock, also got parts available, there wont be any problems with US customers, or canada customers, for that matter, as myself

          Comment


          • #20
            Originally posted by Heinz
            Keigo,
            sorry to hear about your troubel, i dont know the whole story, so i can't say anything about it,
            as far as US customers, Gary got BK's and RD's in stock, also got parts available, there wont be any problems with US customers, or canada customers, for that matter, as myself
            Well thanks Heinz my friend, the whole story is very simple... klaus just dont want to work with us and seem to be playing game by not bothering to even ship out our order...or just keep saying next week, which I believe alot of reefers do complain about that...

            so been unable to get any goods to be ship in by klaus, how can the local dealer plan to keep stock.

            And we cant compare State to Singapore, the demand and population is miles apart. We are just a dot in the map.

            unless klaus can keep his word to always ship out his goods to the dealer in time else all these delay kill the business and with all customer running away how to you expect the poor dealer to keep stock. And RE products are never cheap. You can't expect the poor dealer to keep stock for a low demand country with only 1/10000000~ reefers population compare to USA.
            ---------------------------
            180g 3 side Low Iron Glass, Lighting: ATI Power Module 10 x 80W KZ Coral Light (awiting for to mix with fiji purple), Return Pump: Red Dragon 12m3, Tunze WaveMaker:1x 6200, 3 x 6100 and 1 x 6060 + Multicontroller 7095, Bubble King 300 Internal, Deltec - PF 601S, Arctica Chiller 1/2HP, I~Zeo Reactor IZ-618

            BK 300 in actionhttp://smg.photobucket.com/albums/v5...IDEO_00003.flv

            Comment


            • #21
              keigo,
              like i said, i dont know the whole story, i dont know, i guess Klaus has his reasons, he keeps his word in europe and in the US,

              Comment


              • #22
                Originally posted by Heinz
                keigo,
                like i said, i dont know the whole story, i dont know, i guess Klaus has his reasons, he keeps his word in europe and in the US,
                Well I only know.. if I ever fly to german I will confirm go knock on klaus door and say a "friendly Hi"

                anyway as a businessman point of view.. since my business is good I can just simplily drop the market of asia since demand is never there and concenrate on the bigger market in eurpore and state...and make customer there happy...

                After all majorly win issit.. 1 complain is never going to win over many happy customer.
                Last edited by keigo; 06-15-2005, 10:46 PM.
                ---------------------------
                180g 3 side Low Iron Glass, Lighting: ATI Power Module 10 x 80W KZ Coral Light (awiting for to mix with fiji purple), Return Pump: Red Dragon 12m3, Tunze WaveMaker:1x 6200, 3 x 6100 and 1 x 6060 + Multicontroller 7095, Bubble King 300 Internal, Deltec - PF 601S, Arctica Chiller 1/2HP, I~Zeo Reactor IZ-618

                BK 300 in actionhttp://smg.photobucket.com/albums/v5...IDEO_00003.flv

                Comment


                • #23
                  8 months, wow that is really long. I feel your pain bro.

                  Heinz, it shouldn't matter where you are located. Orders should be fulfilled in the order that they came in. If Klaus is not able to deliver Keigos skimmer then he should reply to his email and apologize and offer a refund so he can buy another skimmer. JMO.
                  400 gallon reef, Bubble King 300, I~Spin, 2 x 10,000K BLV 400W, 2 x 20,000K Radium 400W, 2 x 6,400K Osram 400W, Schuran Jetstream 1, AquaController Pro

                  Comment


                  • #24
                    orion,
                    keigo has his skimmer, i dont think its so easy, there is more to it, then we can see,
                    i guess you took it the wrong way about europe and US, well actually i might have posted in wrong,
                    Last edited by Heinz; 06-15-2005, 11:41 PM.

                    Comment


                    • #25
                      Originally posted by Heinz
                      keigo,
                      like i said, i dont know the whole story, i dont know, i guess Klaus has his reasons, he keeps his word in europe and in the US,
                      at the moment he might, but how long before this happens to someone in the US ? I wonder how long it will be before the US dealers get shafted like Keigo has ?

                      Klaus really needs to step up to the plate and sort this out IMO.

                      Keigo, start out by sending him 5 - 600 emails per day, and ramp it up if you get no response. I've had to do this before when dealing with companies in another country and it worked wonders. it's always the squeaky wheel that gets the oil.

                      Comment


                      • #26
                        Originally posted by skeletor
                        at the moment he might, but how long before this happens to someone in the US ? I wonder how long it will be before the US dealers get shafted like Keigo has ?

                        Klaus really needs to step up to the plate and sort this out IMO.

                        Keigo, start out by sending him 5 - 600 emails per day, and ramp it up if you get no response. I've had to do this before when dealing with companies in another country and it worked wonders. it's always the squeaky wheel that gets the oil.
                        Skeletor, Klaus is working on it, also, Royal Exclusiv has a really high reputation, you will have a hard time to find anybody els in this busniess with that high of reputation, so please think twice before posting about shafting anybody, as far i know you dont know the facts, i dont know em either, unless we know all the facts we should let the ppl that are involved work this out, without jumping to conclusions,

                        Comment


                        • #27
                          Where is Klaus?

                          http://www.zeovit.com/forums/showpos...1&postcount=41

                          TeamZEOvit
                          Last edited by TeamZEOvit; 12-03-2006, 11:01 PM.

                          Comment


                          • #28
                            Now I am scare in case my BK goes wrong....


                            Honestly, I would be frustrated as others if my order is not delivered on time.

                            Comment


                            • #29
                              After read all the message. Well, What can I say? Hope have good ending for everyone and 400 users.

                              Comment


                              • #30
                                i think the movement of klaus´ company to a new location is the cause of all the delivery problems. klaus is very busy managing the move, i think he can´t find the time to check all his email and forum posts at this time. hopefully, when in the new location, he will install a faster support. maybe he should get some more employees...

                                also, he seems to be very busy developing the new RD2 pumps, here he posted some pictures: http://www.meerwasserforum.com/threa...d=28309&page=2
                                1300l tank, SPS, LPS

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