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G.Alexander

ZEOadmin

Join Date: Jan 2005

Posts: 38259
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#1

Hanna customer service

01-19-2006, 01:23 PM

I had problems with my 5 year old Hanna PO4 photometer. Something was wrong with the ZERO button. The button itself worked but it does not accepted my input. I send the instrument back to Hanna for repair, received it back after 2 weeks and it was working well. Now some tests later the same problem showed up. I have send it back again and today I received a brand new instrument for free.

This is what I call customer service. Bravo Hanna !

G.Alexander
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OUinLA

ZeoHead

Join Date: Jan 2005

Posts: 1703
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#2

01-19-2006, 01:34 PM

Hanna has excellent customer service. That is one of the reasons why they are a notch above the competition.
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jsbzmcdaniel

Almost a ZEOhead

Join Date: Mar 2005

Posts: 157
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#3

01-19-2006, 01:54 PM

Wow that is some very good CS. Makes me feel better now that I bought one.
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Aged Salt

ZEOhead

Join Date: Jan 2005

Posts: 23097
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#4

01-19-2006, 04:06 PM

Alexander, you're the reason Hanna is still in businessBob

"There might be something to this ZEOvit"
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GTR

Rubberman

Join Date: Jan 2005

Posts: 3106
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#5

01-19-2006, 04:42 PM

Or at least the aquarium hobby business.

SteveU

“People are very open-minded about new things - as long as they're exactly like the old ones.”
...Charles F. Kettering
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